楚笛云PMS 隐私政策
生效日期：2026-08-01
楚笛云PMS（以下简称“本应用”）非常重视您的个人信息与隐私保护。本政策说明我们如何收集、使用、存储和保护您的信息，以及您享有的相关权利。
开发者信息：本应用由楚笛（金华）文化发展有限公司提供并运营。
一、我们收集的信息
- 账号信息：如登录账号、昵称、角色、所属集团/酒店等。
- 业务数据：如订单信息、入住信息、房态信息、财务结算信息等（由您或您的组织在使用过程中录入）。
- 设备与日志信息：如设备型号、系统版本、应用版本、操作日志、异常日志，用于故障排查和安全审计。
- 通知与推送相关信息：在您同意隐私政策并开启系统通知权限后，我们可能处理推送标识信息（如 Push Token、Registration ID）、设备型号、系统版本、应用版本、网络状态、通知送达状态等，用于向您发送订单进度、审批结果、系统消息、业务提醒等通知。
二、我们如何使用信息
- 提供酒店管理核心功能（登录、房态、订单、结算、报表等）。
- 保障系统安全与稳定运行，进行风控、审计和问题排查。
- 在法律法规允许范围内进行统计分析，用于产品改进和服务优化。
三、住客业务数据与敏感信息访问
数据处理角色：酒店或集团根据自身经营管理需要决定住客订单、入住登记、联系方式、身份信息等业务数据的处理目的、范围和使用方式，是相关住客业务数据的管理与控制主体。本应用作为技术服务平台，在酒店或集团授权及指示范围内提供数据存储、展示、权限控制、安全防护和故障处理等服务。
酒店或集团应依法向住客履行必要的告知义务，确保个人信息处理具有合法、正当、必要的目的，并按照岗位职责配置员工权限、开展内部管理。平台依法履行自身的数据安全和个人信息保护义务；酒店或集团承担其自行录入、授权查看、使用或导出住客数据所对应的管理责任，双方责任依各自实际处理行为和法律规定确定。
查看完整信息规则：
- 仅已登录且具有相应酒店、订单访问权限的工作人员可以发起查询。工作人员应填写与本次工作相关的查看原因；查看原因不设置固定字数限制，但应真实、明确。
- 查看完整信息不要求再次验证账号密码。系统按次查询，每次点击均重新向服务端请求，不设置查看倒计时，也不会形成持续解锁状态。
- 办理入住时，为便于前台依法核对住客身份，具有入住办理权限的工作人员可在办理流程中查看本次核对所需的手机号码和身份证号码明文；证件图片仍按实际业务权限和系统规则提供。
访问记录：系统会记录完整信息查看操作，包括操作账号、角色、订单、酒店、查看类型、查看原因、客户端类型、请求时间及必要的安全日志信息。该记录用于安全管理和问题追溯，不作为每次查看前的审批流程。
使用限制：酒店、集团及其工作人员应仅在提供住宿、办理入住、订单核对、财务处理或处理住客请求等必要范围内使用住客信息，不得擅自拍摄、复制、传播、导出或用于无关目的。住客如需行使查询、更正、删除等权利，可优先联系实际提供住宿服务的酒店或集团，平台将在职责范围内提供必要的技术协助。
四、第三方 SDK 与推送服务说明
为实现消息通知、审批提醒、订单提醒等功能，本应用在移动端可能接入第三方推送服务。我们会在您阅读并同意本隐私政策后，再启用相关推送能力。为提高 Android 设备在不同厂商系统中的推送送达率，极光推送在部分设备上可能会通过厂商消息通道 SDK 提供消息下发能力。相关 SDK 公示信息如下：
五、信息共享与披露
除以下情形外，我们不会向第三方出售您的个人信息：
- 取得您的明确授权同意；
- 为实现消息推送、系统通知、业务提醒等必要功能，在合法、正当、必要、最小范围内向推送服务提供方提供相关信息；
- 为履行法定义务或响应有权机关依法要求；
- 为维护您或公众的人身、财产安全且在紧急情况下必要时。
六、信息存储与保护
- 我们采取访问控制、传输加密、权限隔离、日志审计等措施保护数据安全。
- 我们仅在实现本政策目的所需期限内保存相关信息，法律法规另有规定的除外。
七、通知权限与关闭方式
移动端首次使用通知能力时，我们会向您申请系统通知权限。若您不同意授权，不会影响登录、订单管理、房态管理、财务管理等基础功能的使用，但可能影响消息提醒的及时性。您也可以随时在设备系统设置中关闭或重新开启通知权限。
八、您的权利与账号注销
您可依法请求访问、更正、删除个人信息，或申请注销账号。若您所属酒店/集团为数据控制方，您也可先联系企业持有人或管理员协助处理。
- 常用注销路径：登录后进入【我的】→【个人设置】，在页面底部点击【注销账号】即可发起注销申请。
- 身份核验：为保障账号安全，发起注销前系统会展示注销影响范围，并要求您完成短信验证码或二次确认校验。
- 企业账号限制：若当前账号仍归属企业/集团，需先联系企业持有人在【用户管理】中解绑后，再由您自助注销。
- 企业持有人说明：若您是企业持有人，注销前需再次确认清理该企业下的酒店、员工、订单等业务数据；相关数据清理完成后不可恢复。
- 特殊账号说明：超级管理员账号及非手机号内部账号暂不支持自助注销，如需处理请通过文末联系方式联系我们。
- 注销后的数据处理：账号注销完成后将无法恢复登录。对于法律法规、财务审计、安全留痕或争议处理所必需保留的业务记录、操作日志，我们会在法定或必要期限内继续保存，并在保存期限届满后删除或匿名化处理。
九、未成年人保护
本应用主要面向酒店经营管理场景，不以未成年人为主要服务对象。若监护人发现未成年人在未经同意情况下提交了个人信息，请及时联系我们处理。
十、政策更新
我们可能根据业务变化或法律要求更新本政策。更新后将通过应用内或官网页面发布，重大变更会以合理方式提示您。
十一、开发者信息与联系我们
如您对本隐私政策、个人信息处理、账号注销、信息更正删除或其他隐私相关事项有疑问、意见或投诉，可通过上述联系方式与我们联系。我们会在收到您的反馈后尽快处理。
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浙ICP备2022011899号-5
Chudi Cloud PMS Privacy Policy
Effective date: 2026-08-01
Chudi Cloud PMS (the “App”) takes your personal information and privacy seriously. This policy explains how we collect, use, store, and protect information, and the rights you have.
Developer: The App is provided and operated by Chudi (Jinhua) Culture Development Co., Ltd.
1. Information we collect
- Account information: such as login name, nickname, role, and the group or hotel you belong to.
- Business data: such as orders, check-in records, room status, and settlement data entered by you or your organization while using the App.
- Device and log information: such as device model, system version, app version, operation logs, and error logs, used for troubleshooting and security audits.
- Notification information: after you agree to this policy and enable system notifications, we may process push identifiers (such as a Push Token or Registration ID), device model, system version, app version, network status, and delivery status, so we can send order progress, approval results, system messages, and business reminders.
2. How we use information
- To provide core hotel-management features (sign-in, rooms, orders, settlement, reports, and similar functions).
- To keep the system safe and stable, including risk control, audits, and troubleshooting.
- To run statistics within the law, so we can improve the product and service.
3. Guest business data and access to sensitive information
Roles: The hotel or group decides the purpose, scope, and use of guest order, check-in, contact, and identity data for its own operations, and is the controller of that guest business data. The App is a technical platform that stores, displays, controls access to, protects, and troubleshoots data within the hotel or group’s authorization and instructions.
Hotels and groups should give guests any notices required by law, keep processing lawful, legitimate, and necessary, assign staff permissions by role, and manage internally. The platform fulfills its own data-security and personal-information duties. Hotels and groups remain responsible for data they enter, authorize, use, or export. Each party’s duties follow its actual processing and the law.
Rules for viewing full information:
- Only signed-in staff with access to the relevant hotel and order may start a lookup. Staff should enter a reason related to the current work. There is no fixed length limit, but the reason should be true and specific.
- Viewing full information does not require entering the account password again. Each lookup is a new request. There is no countdown, and full information is not left unlocked.
- During check-in, staff with check-in permission may view the phone number and ID number needed to verify the guest. ID images still follow business permissions and system rules.
Access records: The system records full-information views, including account, role, order, hotel, view type, reason, client type, request time, and necessary security logs. Records are for security and tracing, not a pre-approval step before each view.
Use limits: Hotels, groups, and their staff should use guest information only as needed for lodging, check-in, order checks, finance, or guest requests. They must not photograph, copy, share, export, or use it for unrelated purposes. Guests who want to access, correct, or delete information should first contact the hotel or group that provided the stay. The platform will give technical help within its role.
4. Third-party SDKs and push services
To send notices, approval reminders, and order reminders, the mobile App may use third-party push services. We enable push only after you have read and agreed to this policy. To improve delivery on some Android vendor systems, JPush may use vendor-channel SDKs. Public information for those SDKs:
- JPush SDK - Android
Developer: Shenzhen Hexun Huagu Information Technology Co., Ltd.
Privacy policy: https://www.jiguang.cn/license/privacy
- OPPO PUSH client SDK
Developer: Guangdong HeyTap Technology Co., Ltd.
Privacy policy: https://open.oppomobile.com/new/developmentDoc/info?id=11228
- vivo Push SDK
Developer: vivo Mobile Communication Co., Ltd.
Privacy policy: https://dev.vivo.com.cn/documentCenter/doc/878
- Xiaomi Push
Developer: Beijing Xiaomi Mobile Software Co., Ltd.
Privacy policy: https://dev.mi.com/console/doc/detail?pId=1822
- Honor Push SDK
Developer: Shenzhen Honor Software Technology Co., Ltd.
Privacy policy: https://developer.honor.com/cn/docs/11002/guides/sdk-data-security
- Meizu Push SDK
Developer: Zhuhai Xingji Meizu Information Technology Co., Ltd.
Privacy policy: https://open.flyme.cn/docs?id=202
- Apple Push Notification service (APNs): used mainly for iOS system notifications. When iOS push is enabled, the system creates a Push Token for the app. We do not collect extra personal information unrelated to push because of APNs.
- If you turn off system notifications, you can still use most core features, but you may not receive order, approval, or business reminders in time.
5. Sharing and disclosure
We do not sell your personal information to third parties. We only share it in the following cases:
- You give clear authorization;
- We provide related information to a push provider, only as lawful, legitimate, necessary, and minimal, to send notices, system messages, or business reminders;
- We must comply with the law or a lawful request from a competent authority;
- It is necessary in an emergency to protect you or the public from harm to person or property.
6. Storage and protection
- We use access control, encryption in transit, permission separation, and log audits to protect data.
- We keep information only as long as needed for the purposes in this policy, unless the law requires otherwise.
7. Notification permission and how to turn it off
The first time the mobile App uses notifications, we ask for system notification permission. If you decline, sign-in, orders, rooms, and finance still work, but reminders may be delayed. You can turn notification permission off or on later in system settings.
8. Your rights and account closure
You may request access to, correction of, or deletion of personal information, or ask to close the account, as provided by law. If your hotel or group controls the data, you may first ask the owner or an administrator for help.
- Usual closure path: after sign-in, open Me (我的) → Settings (个人设置) and tap Close account (注销账号) at the bottom.
- Identity check: before closure starts, the App shows the impact and asks you to complete an SMS code or a second confirmation.
- Organization accounts: if the account still belongs to a company or group, ask the owner to unbind it in User management (用户管理) before you close it yourself.
- Owners: if you are the owner, confirm cleanup of hotels, staff, orders, and other business data under that organization before closure. After cleanup, the data cannot be restored.
- Special accounts: super-admin accounts and internal non-phone accounts cannot be closed in the App. Contact us using the details at the end of this policy.
- After closure: you cannot sign in again. Business records and logs that must be kept for law, finance, security, or disputes will be kept for the required period, then deleted or anonymized.
9. Protection of minors
The App is for hotel operations and is not aimed at minors. If a guardian finds that a minor submitted personal information without consent, contact us promptly.
10. Updates to this policy
We may update this policy when the business or the law changes. Updates will be published in the App or on this website. Material changes will be pointed out in a reasonable way.
11. Developer details and contact
- Developer: Chudi (Jinhua) Culture Development Co., Ltd.
- Type: company
- Email: 1423311217@qq.com
- Phone: 18779325650
- Address: Jinhua, Zhejiang, China
- Privacy contact: 18779325650
- Support hours: Monday–Friday 9:30–18:00
If you have questions, comments, or complaints about this policy, personal information, account closure, correction or deletion, or other privacy matters, use the contacts above. We will handle your request as soon as we can after we receive it.
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